Right of return

Right of withdrawal

Consumers generally have a statutory right of withdrawal.

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.)

However, the right of withdrawal does not apply to (distance selling) contracts for the supply of goods that are not prefabricated and for whose production an individual selection tailored to personal needs or whose determination by the consumer is decisive (§ 312g para. 2 no. 1 BGB).

Exclusion of the right of withdrawal

Please note: Our products are mostly made to order and are described as "made to order" in the product description. There is NO right of withdrawal for these items!

Cancellation policy for the purchase of products that do not comply with §312g para. 2 no. 1 of the German Civil Code (BGB):

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us

Mr. Santos Classic Style GmbH
Eschershauser Weg 23B
14163 Berlin

Email: service@mr-santos.com

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory.

You can also electronically fill out and submit the model withdrawal form or another clear statement on our website http://www.mr-santos.com/pages/eu-widerruf . If you make use of this option, we will immediately send you confirmation of receipt of your withdrawal (e.g., by email).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

– [here the entrepreneur must insert their name, address and, if applicable, fax number and email address]:

– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for notifications on paper)

- Date

(*) Delete as appropriate.