Right of return

Right of withdrawal

Consumers generally have a statutory right of withdrawal.

(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.)

However, the right of withdrawal does not apply to (distance selling) contracts for the delivery of goods that are not prefabricated and for whose production an individual selection, which are tailored to personal needs or whose determination by the consumer is decisive (Section 312g Paragraph 2 No. 1 BGB).

Exclusion of the right of withdrawal

Please note: Our products are usually custom-made for you and are described as "custom-made" by a corresponding note in the product description. There is NO right of withdrawal for these!

Cancellation policy for the purchase of products that do not comply with Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB):

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must

Mr. Santos Classic Style GmbH
Eschershauser Weg 23B
14163 Berlin

Email: service@mr-santos.com

by means of a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

You can also electronically complete and submit the sample cancellation form or another clear statement on our website http://www.mr-santos.com/pages/contact . If you make use of this option, we will immediately send you confirmation of receipt of such cancellation (e.g., by email).

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

– To [here the name, address and, if applicable, the fax number and email address of the trader shall be inserted by the trader]:

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete as appropriate.